Before you file:
- Review your plan documents to confirm your benefits for your specific claim, along
with any terms and conditions that may apply. If you’re not sure how to find this
information, check out your Certificate of Insurance. You can also call us at (888) 557-2501.
- As you review your plan documents, note your Insurance Certificate Number, and
keep it handy for when you file your claim.
- Gather any documents that support your claim. This might include receipts, photos, or
other. Our claims experts will closely review these documents to fully understand your situation and confirm your losses, so it’s important to gather as many details as possible.
When you’re ready to file:
- It’s easy to file your claim. Simply log into your account on the TechProtect service portal
or call (888) 557-2501. You can also email us at PEI@newleafsc.net
- Select File a Claim. Complete the claim form and attach pictures of the damaged product and any required documentation (if applicable).
- Submit the claim to us via email. You can also mail your documents. Please make sure
you send us a copy and retain the originals.
- Be sure to include your name and Insurance Certificate Number on all documentation you mail.
What we need from you
This is what you'll need to submit when you file a claim:
- Completed and Signed Claim Forms
- Summary of the incident related to the claim (See Claim Form Section C: Details of Loss)
- Provide documentation from the incident to help us verify your claim.
- - Receipts (proof of ownership)
- - Photos of the damaged product
Insufficient documentation can lead to delays, so it’s important to submit all the required documents.
Be sure any documents you send are complete and legible. If you don’t have all your supporting documentation when you file, that’s okay—you can submit your claim once
you have all the documents ready.
After you file:
- Once we review the information surrounding your claim, we will issue you either a
Service Authorization or a claim denial.
- In the case of a claim denial, we will explain exactly why the claim has been denied
according to the certificate of insurance coverage and/or exclusions as well as
sending you a denial letter via email.
- In the case your claim is approved, you will receive a Service Authorization.
- The Service Authorization will specify a pre-approved dollar limit that will entitle you
to repair the product locally should the repair cost be equal to or less than the
- Once your product is repaired, you will submit a copy of your repair invoice for final
claim approval and reimbursement by us.
- You will receive your reimbursement, less any applicable deductible, within 10
business days of final claim approval.
- Should the repair exceed the Service Authorization limit we will require you to obtain
a repair estimate from your local repair company, which must be submitted to us for
- We will evaluate and determine if the product should be repaired, or we may elect to
pay you a cash settlement (less any applicable deductible) in lieu of repair.
- If we determine the product can be repaired, we will issue you a Service Authorization
for the appropriate amount. Once your product is repaired, you will submit a copy of
your repair invoice for final claim approval and reimbursement by us.
- If we offer a cash settlement in lieu of repair, you will receive your reimbursement
less any applicable deductible within 10 business days of final claim settlement.
If we do need additional documentation, send it as soon as possible and include your claim
number on everything you submit—otherwise your claim can be delayed.
Tips for checking your claim status
- It’s easy to check your claim status anytime. You can call us at (888) 557-2501.
Having your claim number will make it faster to find your status.
- Keep in mind that filing a claim isn’t a guarantee of payment. However, if your
claim is denied, you can still send in new supporting documentation and ask that
your claim be reexamined.
- If your claim is approved for payment, we’ll notify you by email. You’ll receive your funds through ACH or check.